Focus Training (SW) Ltd. operates throughout Devon and Cornwall delivering quality training to anyone who wishes to improve their skills, qualifications and future career prospects. We offer flexible and professional training at reasonable prices. We also access Government funding to provide free or reduced cost training whenever possible, and can help whether you are currently in employment, or are seeking work.

Focus Training are a friendly, close working team who are very knowledgeable and will be happy to help with any questions or queries that you may have. We hold a number of awards and quality accreditations for our work. We pride ourselves on providing all of our Training Consultants with the most up-to-date technology to allow them to provide the best service to their learners.

Please look through our website and find out what we have to offer. If you have any comments or questions then feel free to contact us and we will get back to you shortly.

Wednesday 29^th February

½ day Session 09:30-12:30 – designed for staff looking to ‘polish up’ customer service skills and motive staff to ‘go that extra mile’

Venue:  Working Links Offices, Curie Room, Floor 4, Cobourg House, 32, Mayflower Street, Plymouth. PL1 1QX.

Cost: £65 plus VAT

Overview
A half day course which transforms your frontline staff into an effective sales team who not only listen to the customers needs but maximise on those needs, whilst still giving great service. It works effectively as a stand-alone programme or a follow-up to the Principles of Customer Service – Retail.

If you are interested, please contact Jackie Lowrie at Focus 01752 348980 or email jackie@focus4training.co.uk

World Host Principles of Customer Service

Monday 30^th January

1 day Session designed for staff new to customer service roles

Venue:  Enterprise Plymouth’s Offices, Ground Floor, Prideaux Court, Palace Street, Plymouth. PL1 2AY.

Cost:  £85 plus VAT

Overview
This highly interactive course provides the fundamental framework to base your customer service standards on. As the new national standard for retail, this session is delivered over the course of a day and is fun, participative and addresses all learning styles allowing all delegates to absorb and retain key messages.

If you are interested, please contact Jackie Lowrie at Focus 01752 348980 or email jackie@focus4training.co.uk

Focus Training have recently been OFSTED inspected. Each inspector met with a variety of learners and employers that work with Focus and the overall grade that we achieved was a Grade 2, Good. This was a grade 2 across the board in all areas. To read the full write up, please click here. For the full the Inspection Report, please click here.