Administrators need a broad range of skills to work efficiently and to help increase business productivity.
Skills shortages identified by organisations include a lack of office and administrative skills, customer-handling skills, technical and practical skills, oral communication skills and IT skills, all of which are covered within the business administration apprenticeship framework.
This apprenticeship builds on success of its predecessor by using employer led, up to date, flexible qualifications which meet the changing skills needs of employers. It builds in softer-skills such as communication, team working, interpersonal skills and the ability to reflect on personal learning. It also ensures that the qualification is more business focused by including many more business specific units.
Level 2 apprentices may work in roles such as administrators, office juniors, receptionists/medical receptionists, junior legal secretaries or junior medical secretaries.
Level 3 apprentices may work in roles such as administration, executives/officers, administration team leaders, personal assistants and secretaries, including legal or medical secretaries.