Business Administration

The Administration NVQ is the perfect qualification for anyone who works within administration, including Office Managers, Personal Assistants and Administrative Support Staff.

The NVQ is made up of mandatory and optional units:

Level 2 – Mandatory units:

• Unit 1 – Carry out your responsibilities at work
• Unit 2 – Work within your business environment.

Along with three units to be chosen from the following themes:

• I.T
• Customer service
• Organisational skills
• Documentation
• Financial procedures
• Telephone systems
• Custodial procedures

For the Level 3 NVQ the same mandatory units as the Level 2 qualification must be completed but with four units chosen from the following themes:

• Custodial procedures
• Supervise office facilities
• Manage customer relations
• Documentation
• Manage financial procedures
• Specialised sector subjects
• Plan and implement innovation and change

By selecting the most relevant units to your job role you can customise the qualification to suit your needs.

Customer Service

Effective customer service is vital to many businesses, from Leisure Centers to Banks, Insurance companies to Shops. This NVQ is valuable for those seeking a career in a customer service driven industry. It is beneficial for those for whom customer service is their primary activity, and those who wish to receive recognition for experience already gained.

For Level 2 qualifications two mandatory units must be completed:

• Unit 1 – Prepare yourself to deliver good customer service
• Unit 5 – Provide customer service within the rules

Along with 5 units chosen from the following themes:

• Impression and Image
• Delivery
• Handling problems
• Development and improvement

For Level 3 qualifications two mandatory units must be completed:

• Unit 7 - Understand customer service to improve the delivery
• Unit 8 – Know the rules to follow when developing customer service

Along with 6 units chosen from the following themes:

• Impression and Image
• Delivery
• Handling problems
• Development and improvement

By selecting the most relevant units to your job role you can customise the qualification to suit your needs.

Retail

The Retail NVQ could be the perfect opportunity to learn the skills you need to help you further your retail career. The qualification is also a great way to get the credit you deserve for the time and effort you put into your job role at present. This qualification is aimed at anyone working within the retail trade from superstores to local newsagents and everything in between.

In the Retail NVQ/Apprenticeship - Level 2 you will complete one mandatory unit:

• Unit 1 – Work effectively in your retail team

Along with five units chosen from the following themes:

• Sales
• Stock management
• Product expertise
• Visual Merchandising
• Financial and Administration
• Customer Service
• Organisational effectiveness

For Level 3 you will complete one mandatory unit:

• Unit 1 – Work effectively in you retail team

Along with five units chosen from three different pathways

• Sales Pathway
• Visual Merchandising Pathway
• Management Pathway

Hospitality

The Hospitality industry is broad and diverse. It covers many exciting and challenging occupations in many different types of businesses from small cafes to large hotel chains. To excel within this industry it is important to obtain relevant and quality training. The NVQs we offer are the perfect qualifications for anyone in the Hospitality industry wanting to gain more training and achieve a qualification for the hard work they put into their job. The NVQs available at Focus Training include:

Food and Drink Service

Front Office

Housekeeping

Multi-Skilled Hospitality Service Level 2

Hospitality Supervision Level 3

For Level 2 qualifications you will choose units from a selection of themes including:

• Front of House
• Food Prep and Cooking
• House Keeping
• Food and Drink Service
• Payment
• Team Work

For Level 3 qualifications the themes will include:

• Maintain Food and Drink Services
• Supervise a Function
• Maintain a Reception and Reservation service
• Contribute to the development and introduction of menus and recipes
• House keeping
• Recruitment and development of individuals

Warehousing and Storage

This qualification is excellent for supporting and progressing individuals involved in this environment. It is valuable for those seeking a career within the industry; those for whom distribution and warehousing is their primary activity, and those who wish to receive accredited recognition for experience already gained.

For this qualification two mandatory units must be completed:

• Unit 1 – Maintain health, safety and security in logistics operations
• Unit 2 – Develop effective working relationships with colleagues in logistics operations.

Along with six units selected from the following themes:

• Operate equipment
• Receive, store and move goods
• Maintain safety and quality of goods
• Process orders
• Audit stock levels

Team leading

This is an excellent training tool for employees who are aspiring to become managers.  It covers skills in areas such as:

• Leadership
• Resource management
• Productive working relationships
• Health & Safety

Plus a choice of optional subjects

These qualifications are particularly valuable, being the only nationally recognised qualifications for the industry.

For these qualifications four mandatory units must be completed:

• Unit 1 - Manage your own resources
• Unit 2 - Provide leadership for your team
• Unit 3 - Develop productive working relationships with colleagues
• Unit 4 - Ensure your own action reduce risks to health and safety

Along with two units chosen from the following selection of themes:

• Encourage innovation
• Allocate work and help team members
• Participate in meetings
• Resolve customer service problems and support  service improvements

Management

This Level 3 qualification accredits first line managers or supervisors. Many types of businesses have benefited from this Management qualification from food retailers to pet food suppliers, high street fashion outlets to off- licences.

For this qualification four mandatory units must be completed:

• Unit 1 – Manage your own resources
• Unit 2 – Provide leadership in your area of responsibility
• Unit 3 – Allocate and monitor the progress and quality of work in you area of responsibility
• Units 4 – Ensure health and safety requirements are met in your area of responsibility

Along with three units selected from the following themes:

• Work with others
• Planning and implementing change
• Recruitment of staff
• Develop working relationships
• Manage a budget and or project
• Provide learning opportunities for colleagues

Skills for Life

Skills for Life consist of Literacy, Numeracy and ICT, these customised courses are designed to help you to improve the skills you need on a daily basis. Focus Training deliver these courses through one to one, or small group training sessions and aim to help you to overcome difficulties with reading, writing and maths.

Start details: Available at all times.

Qualification Levels: Entry Levels to Level 3.

Study type: Customised to meet individual needs.

Estimated course duration: Available to suit individual needs.

Price: Depending on the type of course and individual circumstances – Focus Training may be able to apply for government funding on your behalf – subject to eligibility.

Short Courses

At Focus Training it is our goal to provide our learners with the skills they want and the skills employers’ desire. With this in mind we have created a number of short training sessions:

First Aid (Appointed Person): This course is ideal for anyone wishing to gain knowledge of emergency procedures and attain a recognised qualification in First Aid. - Duration: 1 day

CIEH Level 2 Food Safety in Catering: A basic qualification appropriate to anyone wishing to gain an awareness in Food Hygiene. - Duration: 1 day

CIEH Level 2 Award in Health & Safety: Nationally recognised certificate proving competency of Health & Safety in the Workplace. - Duration: 1 day

BIIAB Level 2 National Certificate for Person Licence Holders: Nationally recognised qualification for anyone applying for a Justices' Licence to demonstrate their knowledge of licensing laws and social responsibilities. - Duration: 1 day

All learners will be accredited with a certificate for successful completion of the training. Courses are open to everyone and may be provided free as part of another qualification with Focus Training. Please see pricelist below for details.

 Focus Training Short Courses Pricelist 2009/10

Key: Full cost (£50) Reduced rate (£25) Free

	First Aid (Appointed Person). This course is ideal for anyone wishing to gain knowledge of emergency procedures and attain a recognised qualification in First Aid. Duration: 1 day	CIEH Level 2 Food Safety in Catering. A basic qualification appropriate to anyone wishing to gain an awareness in Food Hygiene. Duration: 1 day	CIEH Level 2 Award in Health & Safety. Nationally recognised certificate proving competency of Health & Safety in the Workplace. Duration: 1 day	BIIAB Level 2 National Certificate for Person Licence Holders. Nationally recognised qualification for anyone applying for a Justices' Licence to demonstrate their knowledge of licensing laws and social responsibilities. Duration: 1 day
Apprenticeship Learners	As part of your Apprenticeship you are entitled to complete this course for free.	As part of your Apprenticeship you are entitled to complete this course for free.	As part of your Apprenticeship you are entitled to complete this course for free.	As a part of your Apprenticeship Focus Training will contribute towards this course – please see your Training Consultant for details.
Apprenticeship Learners (additional Short Courses)	If you wish to complete a second Short Course Focus Training can offer you this at a reduced rate.	If you wish to complete a second Short Course Focus Training can offer you this at a reduced rate.	If you wish to complete a second Short Course Focus Training can offer you this at a reduced rate.	Please see your Training Consultant for details. (Prices vary depending on location)
Train to Gain Learners	As a Train to Gain Learner Focus Training can offer you Short Courses at a reduced rate.	As a Train to Gain Learner Focus Training can offer you Short Courses at a reduced rate.	As a Train to Gain Learner Focus Training can offer you Short Courses at a reduced rate.	Please see your Training Consultant for details. (Prices vary depending on location)
Commercial	Focus Training can offer Short Courses to anyone interested in gaining a Nationally recognised qualification.	Focus Training can offer Short Courses to anyone interested in gaining a Nationally recognised qualification.	Focus Training can offer Short Courses to anyone interested in gaining a Nationally recognised qualification.	Please contact Focus Training for details: admin@focus4training.co.uk (Prices vary depending on location)
Employer (employing a Focus Training Learner)	As an Employer of a Focus Training Learner we would like to offer you the opportunity to attend our Short Courses at a reduced rate.	As an Employer of a Focus Training Learner we would like to offer you the opportunity to attend our Short Courses at a reduced rate.	As an Employer of a Focus Training Learner we would like to offer you the opportunity to attend our Short Courses at a reduced rate.	Please see your Training Consultant for details. (Prices vary depending on location)

Please note if you are an employer and wish to hold a Short Course at your premises Focus Training can offer this at a reduced cost. Please contact the Focus Training office: admin@focus4training.co.uk

Focus Training also offer a number of customised training sessions including:

• Seven Steps to Selling
• Appraisal training
• Marketing Strategies
• Recruitment and Selection
• Leadership and Management training
• Skills Audit
• Human Resources: Processes and Procedures
• Store Merchandising
• Security

If your organisation has any training requirements, which are not outlined above please contact us and the training team will be happy to work with you to create a training session to meet your needs.

Most courses are completed within one day and are held at the Focus Training office in Plymouth along with various locations throughout Devon and Cornwall. Our training team can provide training on your premises if this is convenient for you and if there are enough learners to complete the course.

For more information about any of the short courses please contact Cheryl Sinclair:

0800 0855 912 or email cheryl@focus4training.co.uk