NVQs and Apprenticeships

Administration

The Administration NVQ is excellent for supporting and progressing individuals involved with administration within any industry. It is valuable for those seeking an administrative based career, those for whom administration is their primary activity, and those who wish to receive accredited recognition for experience already gained.

Customer Service

Effective customer service is vital to many businesses, from leisure centres to banks, insurance companies to shops.  This NVQ is valuable for those seeking a career in a customer service driven industry, those for whom customer service is their primary activity, and those who wish to receive accredited recognition for experience already gained. This qualification is particularly valuable, being the only nationally recognised qualification for the industry.

Hospitality

The hospitality industry is broad and diverse. It covers many exciting and challenging occupations in many businesses from small cafes to large hotels. To excel within this industry it is important to obtain relevant and quality training. The Apprenticeships available at Focus Training include:

• Food and Drink Service
• Front Office
• Housekeeping
• Multi-Skilled Hospitality Service Level 2
• Hospitality Supervision Level 3

Management NVQ Level 3

The Management NVQ level 3 accredits first line managers or supervisors with decision making opportunities, which may include budget management; human resource responsibilities; utilities management or event co-ordinating duties.  Many types of businesses have benefited from this Management qualification from food retailers to pet food suppliers, high street fashion outlets to off licences.

Retail

The Retail NVQ covers all aspects and business types within the Retail Industry, from small independent shops to multinational supermarkets, from fashion outlets to greengrocery and many types of specialist shops. This qualification is particularly valuable, being the only nationally recognised qualification for the industry.

Team Leading Level 2

This is an excellent training tool for employees who are aspiring to become managers.  It includes skills in leadership; resource management; productive working relationships; health & safety plus a choice of optional subjects. Team leading is also available as an apprenticeship.

Distribution and Warehousing

This qualification is excellent for supporting and progressing individuals involved in this environment. It is valuable for those seeking a career within the industry; those for whom distribution and warehousing is their primary activity, and those who wish to receive accredited recognition for experience already gained. This qualification is particularly valuable, being the only nationally recognised qualification for the industry.